Comprehensive Workforce Management From StaffMetrix HR

affordable time and attendance Georgia

Hello business owners! We all know that running a business can be very challenging—especially the relentless administrative work. Plenty of businesses offer services to assist you with HR tasks but most can’t offer a comprehensive solution.

The team at StaffMetrix HR has set out to streamline all your time and attendance tracking, scheduling, and compliance operations; all with our WorkforceHUB.

WorkforceHUB is easy, user-friendly, and the tools work together seamlessly, making it the perfect solution. Let’s talk about some of the advantages of using our full suite.

WorkforceHUB consists of TimeWorksPlus, TimeSimplicity, TimeWorksTouch, and TimeWorks Mobile. TimeWorksPlus handles all of the time and attendance tracking, TimeSimplicity takes care of scheduling, and TimeWorksTouch makes clocking in and out more straightforward than ever. TimeWorks Mobile is the mobile app for anytime, anywhere access.

Instead of using different processes to manage all these processes, or handling all of these tasks manually, WorkforceHUB can be your efficient, do-it-all solution.

The benefits of WorkforceHUB:

  • Cloud-based so there is no software to maintain or update
  • Speedy setup: you can be up and running in minutes
  • Drag-and-drop schedule templates
  • Employee Self Service enables staff to handle their own timecards
  • Secure information storage and back-ups
  • Time card data can be entered directly into your payroll processing platform
  • Simplifies ACA and DOL compliance with overtime alerts

When you’re able to track and manage indispensable information with this kind of efficiency, you’ll quickly see the results.

  • Decreased labor costs
  • Increased productivity
  • Improved employee communication
  • Reduces timecard errors
  • Less time spent creating and managing schedules
  • Accurate, comprehensive records in case of an audit

WorkforceHUB is your powerful and reasonably priced Workforce Management solution. Call StaffMetrix HR today for a demo.

Contact StaffMetrix HR for information regarding WorkforceHUB™UPGRADE TODAY

StaffMetrix HR offers WorkforceHUB™, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and business.

WorkforceHUB™ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB™ is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our StaffMetrix HR ROI Calculator.

We can get you up and running with WorkforceHUB in minutes. Contact us today to schedule a demo.

Case Study: Restaurant Schedule Management

restaurant employee scheduling system

Contact StaffMetrix HR for information regarding WorkforceHUBStaffMetrix HR helps restaurant transform schedule management, monitor costs, and maintain a dedicated workforce.

Coat and Thai is a tony Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It struggles with the complications common to the restaurant industry; service peaks, specialized staff, and high employee turnover.

Overwhelming Workforce Management Challenges

Coat and Thai’s single manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an unmanageable burden. She was managing employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The restaurant has staff members working from 5:00 a.m. until 2:00 a.m., seven days a week, compounding the logistics of scheduling.

Additional complications included maintaining adequate staffing for every shift, adapting schedules to sudden surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any organization.

WorkforceHUB Sweetens the Sour

Coat and Thai concluded that the first order of business was automating employee time and attendance. TimeWorksPlus allows associates to clock in/out from their mobile devices, eliminating the need to swamp the kitchen during critical shift changes, and allowing team members to transition in and out of shifts with improved efficiency.

Customers are experiencing better service, and Coat and Thai has put an end to costly guesswork and back-dating when congestion forced staff members to skip clocking in. Mobile clock also allows their head chef to clock in off site when buying produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.

Reduced Labor Costs

Coat and Thai has seen a decline in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before WorkforceHUB, staff members often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With WorkforceHUB PunchLogic, busy staff members are only given logical options when accessing the clock in system to decrease mistakes, gather better records, and streamline payroll.

healthcare employee scheduling system AlpharettaFilling holes in the schedule has become far less complicated with the TimeSimplicity Virtual Trade Board. Previously, the manager would sling change requests to the staff, and then re-circulate when options were proposed. Now, staff members simply place requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is confirmed, TimeSimplicity automatically informs the appropriate employees. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling effortless so classifications such as the age requirement to serve alcohol don’t get missed during shift swaps or replacements.

SOLUTION — WorkforceHUB

  • TimeSimplicity for simplified restaurant scheduling and mobile coordination.
  • TimeWorksPlus for integrated time and attendance tracking.
  • Mobile access provides employee access and management control.

The team members love the Virtual Trade Board because it has significantly reduced the time it takes to manage work schedules and submit time cards. Many team members are college students whose schedules change each semester. Adjusting schedules to better offer staff flexibility has dramatically improved employee morale and minimized turnover.

Ready for Expansion

The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the challenges of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the company to monitor and adjust to changes while reducing expensive overtime, scheduling conflicts, and peak service emergencies.

Most importantly; staff members are excited to participate in the growth of the company and share their enthusiasm with their increasingly satisfied patrons.

Contact StaffMetrix HR for information regarding WorkforceHUB™UPGRADE TODAY

StaffMetrix HR offers WorkforceHUB™, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and organization.

WorkforceHUB™ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB™ is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

How much can you save? Check our StaffMetrix HR ROI Calculator.

We can get you up and running with WorkforceHUB in minutes. Contact us today to schedule a demo.

Case Study: Patient Care Staff Scheduling and PBJ

healthcare employee scheduling system Alpharetta

StaffMetrix HR helps assisted living facility put an end to scheduling conflicts, cover gaps, and elevate quality while raising staff member morale.

Contact StaffMetrix HR for information regarding WorkforceHUB Suncrest Assisted Living management was worrying about maintaining quality resident care because they had to address a nonstop cascade of scheduling changes. Every schedule change launched a stream of unproductive emails, texts, and phone calls that wasted time, confused staff members, and hindered productivity for days at a time.

Frustrated Employees

Suncrest Assisted Living has a labor force of 23 including on-site nurses and caretakers, aides, administrative staff, and housekeeping workers. A small on-site staff means schedules aren’t very flexible and have little room to absorb change, which takes place frequently.

Unplanned schedule changes resulted in a time-consuming process of sending emails and texts to all qualified staff members to find a replacement. Managers were often required to coordinate fractional shift changes to adapt to overlapping availabilities. The result was a domino effect that often caused unanticipated consequences including costly overtime and coverage gaps. The extra burden, added confusion, and personal disruption was taking a toll.

SwipeClock Workforce Management Provides Relief

healthcare employee scheduling system AlpharettaSearching for a solution, Suncrest turned to WorkforceHUB. WorkforceHUB delivers simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile capability for 24/7 anywhere access.

SOLUTION — WorkforceHUB

• TimeSimplicity for simplified assisted living staff scheduling and mobile coordination.
• TimeWorksPlus for integrated time and attendance tracking.
• Mobile access provides employee access and management control.

Suncrest needed a simple solution that managers and other team members could use without the need for a lot of additional training. TimeSimplicity delivered exactly that, with the additional power of drag-and-drop scheduling, easy schedule change management, and employee self-help tools that empower employees to solve scheduling dilemmas with ease.

With WorkforceHUB, Suncrest was able to set up their scheduling in about fifteen minutes by logging each employee name, job code, and availability. Once that was done, designing employee schedules became a quick matter of drag-and-drop. Scheduling conflicts, unexpected overtime, and adequate shift coverage are no longer a hassle with built-in notifications that warn supervisors before a problem occurs.

When it comes to finding help due to schedule changes, the Suncrest team no longer goes into panic mode; employees can enter their availability to pick up hours, and trading shifts between staff members is as simple as trading cards. Managers only need to approve swaps for stress-free schedule revisions.

One of the most popular features for Suncrest is the ability to empower team members with mobile access. With the Employee Self Service (ESS) portal, team members are able to view their schedule, request time off, check accruals, and review their time cards. They no longer need to call a supervisor for basic information and time card accuracy has improved significantly. This is a perfect solution for a community of employees working all hours of the day and a real timesaver for managers.

PBJ Made Easy

All long-term care facilities are now subject to the Payroll Based Journaling (PBJ) regulations. Employers are required to track daily employee shift hours by job description and site as well as staff tenure and turnover. Suncrest uses the built-in Payroll Based Journaling (PBJ) tools in WorkforceHUB to effortlessly track the data and prepare accurate reports. Suncrest supervisors are sleeping better at night knowing that PBJ compliance is automated with StaffMetrix HR WorkforceHUB.

Cost Savings, Improved Performance, and Elevated Morale

Managers using WorkforceHUB for scheduling will tell you that the savings in time alone makes the upgrade worth it. In addition, Suncrest Assisted Living will go one further and tell you that worker empowerment and the end of panicked scheduling emergencies have gone a long way toward increasing employee morale. Happy employees results in better care for residents, increased productivity, and a healthier bottom line.

Contact StaffMetrix HR for information regarding WorkforceHUB™UPGRADE TODAY

StaffMetrix HR offers WorkforceHUB™, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and company.

WorkforceHUB™ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB™ is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.

How much can you save? Check our StaffMetrix HR ROI Calculator.

We can get you up and running with WorkforceHUB in minutes. Contact us today to book a demo.

Case Study: Hotel Shift Management

hotel employee scheduling system review

Smart Scheduling for Hotel and Hospitality

StaffMetrix HR helps hotel elevate their bottom line with expedited scheduling and more efficient time and attendance tracking.

Contact StaffMetrix HR for information regarding WorkforceHUB The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to manage a wide range of guest requests at every hour of the day.

To keep an otherwise chaotic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their capacity to serve patrons with personal attention, workforce management is a primary concern at Bayside. Their ultimate goal; improve customer service without increasing labor costs.

Monumental Workforce Management Challenges

The management staff had been struggling to find an employee timekeeping and scheduling system that put an end to understaffing, could be adjusted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining an exceptional standard of service for their guests.

Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while offering greater flexibility for employees and less busy work for managers.

Time and Attendance Made Easy With StaffMetrix HR

hotel employee scheduling system review The WorkforceHUB time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature considerably reduces missed and duplicate punches, time card accuracy has improved substantially.

TimeSimplicity Cleans up the Scheduling Mess

TimeSimplicity has transformed the scheduling process for Bayside managers and employees. It offers supervisors smart tools for uncomplicated, hassle-free scheduling and enables staff members to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.

SOLUTION — WorkforceHUB

  • TimeSimplicity for expedited scheduling and mobile coordination.
  • TimeWorksPlus for integrated time and attendance tracking.
  • Mobile access offers employee access and management control.

Employees and management appreciate the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity alerts the worker; eliminating endless phone calls, texts, and emails.

TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.

Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling precision.

WorkforceHUB is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, minimize labor costs, and maintain regulatory compliance.

Contact StaffMetrix HR for information regarding WorkforceHUB™UPGRADE TODAY

StaffMetrix HR offers WorkforceHUB™, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and organization.

WorkforceHUB™ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB™ is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our StaffMetrix HR ROI Calculator.

We can get you up and running with WorkforceHUB in minutes. Contact us today to set up a demo.

Why Your Employee Handbook can be Your Most Valuable HR Tool

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In our society, laws, technology, and culture constantly change. Because of these ever-shifting norms, it is important for businesses to regularly review and update their employee handbooks to ensure that as many possible scenarios and topics are addressed. Doing so will help to not only prevent sticky predicaments in the work place, but it will also serve as a guideline for reporting procedures, compliance, and standard repercussions. A comprehensive employee handbook is an essential communication tool between a company and their employees. A well-written handbook will set forth expectations on wages, benefits, recording hours, conduct and company culture. Although you may think that you have an employee handbook that covers all pertinent topics, it is almost impossible for a handbook to efficiently encompass modern progressions without being regularly revised.

Employee handbooks should be reviewed and updated annually (or bi-annually) in order to include topics that were not previously foreseen. For instance, the popularity of e-cigarettes and vapors is on the rise. While your employee handbook may cover smoking cigarettes on the job site, it would be wise to revise your policy to include e-cigarettes and vapors in order to avoid any ambiguity or misinterpretation among employees. All businesses should require employees to review employee handbooks as they are updated. A well-written employee handbook may be what forestalls a lawsuit.

Some topics which we encourage employers to research and review when updating their employee handbook include:

  • Accommodation policies
    • Specifically, pregnancy accommodations and policies regarding nursing mothers.
  • Employee section 7 rights
    • Making sure to modify any policies that run afoul of the National Labor Relations Act.
  • Attendance policies
    • Ensuring that they are in compliance with the Americans with Disabilities Act.
  • Social Media policies
    • Particularly regarding discussing company information, events, and clients on non-company social media accounts.
  • Data Protection
    • It is in a company’s best interest to consider including a policy regarding company data on employee personal devices.

When revising your employee handbook, some good practices to keep in mind are:

  • Consider and include issues and situations that have recently arisen with staff, and make sure they are addressed in the playbook..
  • Evaluate recent law and policy changes that may impact the company.
  • Get input from managers and staff.
  • Make your new handbook readily available and accessible.
  • Implement a sign off procedure to ensure employees review the changes.
  • Make sure policies adequately reflect practices of the company.

StaffMetrix HR understands the complexity of revising employee handbooks–which is why we offer it as a service to our clients. Running a company is time consuming, which is why hiring a PEO such as StaffMetrix HR to manage Human Resource tasks (such as creating and revising employee handbooks) is an efficient way for business owners to create more time to focus on other major areas of their company.

Do you have any questions, comments or feedback? We would love to hear from you. Please feel free to get in touch with us by leaving a comment below.  You can ask questions on our Facebook, Twitter and LinkedIn pages, too.

Guest Blogger Mike Haberman of Omega HR Solutions

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Guest Blogger Mike Haberman of Omega HR Solutions 

Mike Haberman has been in the human resources industry for 35 years, where he has held positions as a practitioner and a consultant to small businesses. In addition to consulting, he has been writing human resource blogs for almost a decade and has written approximately 1700 blogs to date. He also teaches certification preparation classes at The University of Georgia, participates in human resources webinars, and occasionally speaks at HR related conferences.

 

My thanks to Scott Soder for inviting me to contribute to this blog and share some of my insight on human resources and PEO’s. I met Scott approximately three years ago (prior to the creation of StaffMetrix,) when his sole company was PayMetrix HR, which offers its clients payroll and human resources services. PayMetrix HR was running into situations where their payroll clients needed more than just payroll advice; they needed HR advice, and that was the genesis of StaffMetrix HR. Scott found that the company’s clients had questions that were greater than just payroll, which is when I was brought in to provide expert HR advice to his clients until the creation of StaffMetrix HR.

Currently I work primarily with companies that have fewer than 100 employees and have no professional or human resources person in their organization. Typically it’s the office manager, company owner, or accounting manager handling all of the companies’ HR responsibilities. Frequently, that individual has payroll responsibilities and someone in the company decides that payroll falls under human resources,  and then gives that individual other HR responsibilities. These employees typically struggle with these responsibilities because it’s not their area of expertise. They don’t have the time to learn what it takes to manage human resources effectively. HR is a huge area of responsibility; one that is constantly changing; laws may stay in place but they don’t remain static. HR is a constantly changing arena with a lot of detail that is associated with it.

Currently, my major areas of focus are compliance issues. One of the most common compliance mistakes companies make is associated with the Fair Labor Standards Act. Companies are not paying their employees correctly. Unfortunately for these companies (and even for some companies who are paying employees correctly), the US Department of Labor is now revising the Fair Labor Standards Act, and it could significantly affect many companies. The US Department of Labor is changing the definition of an exempt employee and the requirements for what it takes to be an exempt employee. This will put many companies in a complicated predicament. They will be required to provide job descriptions and justifications for the employees that remain exempt.  These companies are going to have to change many of their current employees who are exempt, to non-exempt–or they are going to have to raise the amount of money they are paying them in order to maintain that exemption. I predict that by the end of summer we will hear from The Department of Labor about the revision of the Fair Labor Standards Act, and a lot of companies will need to reevaluate all their employees that are currently exempt and determine if they can maintain that exemption.

Another compliance issue is wage errors. Companies aren’t accurately tracking employee hours or paying overtime correctly. These companies typically have employees that are salaried, and they have the assumption that because they are salaried, they don’t have to pay these employees overtime. This is an incorrect assumption. You can have both hourly employees and salaried employees, but there is a middle category, too. You can have a salaried non-exempt employee: which means that despite their salaried status, if they work more than 40 hours a week, employers are required to pay them overtime. In order to do this, employers have to correctly track employee hours. A lot of companies are not tracking time properly, and if they are caught, they end up with a large bill of back wages they have to pay, and sometimes even a class action suit.

For a small company that doesn’t have HR administrators, a PEO brings the organization an in house expertise they lack,  PEO’s have the people and resources to get questions answered and to create solutions. For companies in all industries, the value that goes along with a PEO is the access to Fortune 500 Employee Benefits, Workers Compensation Insurance and 401k Retirement plans. The insurance market is changing dramatically which makes a PEO option even more attractive as it creates longer term stability while typically providing some cost savings to the business. As an organization grows, they can reevaluate company size and administrative fees of the PEO–but prior to that growth, smaller companies can get HR expertise by signing up with a PEO.

 

 To learn more about Mike Haberman or read his blog, visit http://omegahrsolutions.com

To learn more about the PEO services StaffMetrix HR can offer your company, feel free to get in touch with us by leaving a comment below.